Frequently Asked Questions
How long have you been in the Video Game industry?
Technically since I was a 5 year old child, but professionally for over 10 years.
What Currency are your prices in?
All prices are finalized in $AUD (Australian dollars), however you can use the conversion option at the top of the page to view prices in your currency.
Do you ship internationally?
Yes we do! We offer FREE worldwide shipping, so don't hesitate to make an order today! It just may take a bit longer depending on where you are ordering from.
How long does it take to process my order?
This varies a little bit from item to item, however we try to get your order in the mail no later than 7 business days after you order. You will receive email or SMS updates along the way.
How long will it take for my item to arrive?
This all depends on where you are ordering from, the volume of mail at the time of your order and also the number of orders we are receiving. As a safe guideline please allow at least 7-60 days (at the VERY worst). The sooner you order the sooner it will arrive. If you don't receive your item within 30 business days please contact us with your order number.
Here is a very rough chart of when you can expect your item to arrive to some popular countries:
What do I do if the item hasn't arrived in 60 days after dispatch?
Contact us with your order number and we will either re-send the item or offer you a refund.
The item I received doesn't work or is broken.
Please refer to our Refund Policy. We will be happy to help.
Can I get a discount?
We hold competitions on social media and also joining our mailing list is a sure fire way to get some discounts. If you are ordering a bulk amount we might be able to do a special deal for you too.
I found the same product you sell but cheaper, can you beat the price?
Contact us and we will see what we can do for you! Make sure you consider our free postage option compared to shipping costs from other websites.
Do I have to pay outrages shipping prices?
Believe it or not we have free world wide postage! The price you see on the site is the price you will pay.
Do you accept Paypal and Credit Cards?
Yes we accept Paypal and credit cards (master card, visa, and even American express) at no additional cost to you.
Can you get me a certain item not listed on the website?
The short answer is possibly. Please don't hesitate and Contact us we might be able to order it in for you.
Do you supply tracking numbers for orders?
Where possible we supply tracking numbers for orders. But because of our free postage world wide, this is not always possible. The finer details are usually listed on individual product pages, check if your country supports tracking.